btk33's Privacy Policy — Your Information Is Our Responsibility

02 What Information We Collect

Various types of information are collected during the process of registering your account and using our services on btk33. The types of information are described separately below:

2.1 Information You Provide Directly

When you register or contact us, the information you voluntarily provide includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Payment information (bKash, Nagad, Rocket, or bank account number — for processing purposes)
• Identity verification documents (national ID card or passport details)
• Messages you send when contacting our support team

2.2 Automatically Collected Information

When you use the btk33 platform, certain technical information is collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system
• Login time, pages visited, and activity logs
• Transaction history and gaming activity
• Information collected through cookies and similar tracking technologies

04 Sharing & Disclosure of Information

btk33 never sells your personal information to third parties. However, in limited circumstances and for specific purposes, we may share your information with the following parties:

4.1 Service Provider Partners

To operate the platform, we work with certain trusted service providers, such as payment processors and technology infrastructure providers. Partners with whom information is shared are required to comply with our privacy standards. They may only use this information to deliver the specific service for which it was shared.

4.2 Legal Obligations

We may be required to provide information in response to applicable laws in Bangladesh, court orders, or legitimate requests from government authorities. In such situations, we will only disclose information to the extent required by law.

4.3 Game Providers

Our game providers — including Pragmatic Play, Evolution Gaming, and Spribe — may access minimal information related to gaming activity in order to ensure fair gaming. They may not independently use this information for any marketing or commercial purpose.

06 Data Security Measures

btk33 follows industry-standard technical and administrative measures to protect your information. The key elements of our security framework are listed below:

• SSL/TLS Encryption: All data transmissions are handled through encrypted connections, protecting your information from interception in transit.
• Stored Data Encryption: Sensitive information stored on our servers is kept in an encrypted state.
• Access Controls: Only authorised staff can access specific data, and every access is logged.
• Regular Security Audits: Our systems undergo regular security testing.
• Payment Information Security: Your bKash, Nagad, Rocket, or bank transfer details are processed in accordance with industry-standard security protocols.

While we are committed to maintaining the highest level of security, no method on the internet is completely impenetrable. We therefore ask that you keep your account password secure and never share it with anyone.

08 Your Data Rights

btk33 believes you should have full control over your own personal information. To that end, we provide you with the following rights:

• Right to Access: If you want to know what information we hold about you, contact us.
• Right to Rectification: If any of your information is incorrect or incomplete, you have the right to request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted, though some information may need to be retained due to legal or regulatory obligations.
• Right to Object: You have the right to object to the processing of your information for certain purposes.
• Data Portability: You may request your information in a structured, commonly used format.
• Withdrawal of Consent: Where processing of your information is based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, contact us at [email protected]. We will process your request promptly after appropriate verification.

10 Policy Changes & Updates

btk33 may update this Privacy Policy to keep it in line with changes to its services and the legal environment. Whenever a significant change occurs, we will:

• Publish a clear notice on our platform
• Notify registered users by email where necessary
• Update the revision date at the top of the page

Continuing to use our services after an updated Policy is published means you have accepted the revised terms. We therefore encourage you to review this page regularly.